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Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Account Setup - Meet Our Companies: RCN, Grande, Wave, & enTouch enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Which Free Government Phone is the Best? (2022) - Finance Life Conclusion You can apply for enTouch Wireless Free phones after determining your qualifications to participate in government assistance programs such as Lifeline and ACP. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. A fairly complete resource we direct customers to can be found on Prepaid Phone News. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Why won't my new SIM Card work with my ZTE? - Q Link FAQ Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. After 30 days of non-usage you will be de-enrolled in the program. enTouch Legacy Ticket Submissions THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. Review updated: Jan 13, 2023. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. Most individuals who qualify for Lifeline also qualify for ACP. There are some great resources online with details for most carriers (wireless or landline). The ACP monthly service and device discounts cannot be transferred to another household or individual. Veterans Administration benefits statement. Note from ENTOUCH CEO: Let us join you on your journey. Lifeline plans and benefits may be maintained without enrolling in the ACP. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Offer not available for existing enTouch Wireless customers. Read More Award-winning support is just a tap away. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Please see the full Terms of Service for additional information. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. An eligible household is limited to one monthly service discount and a single one-time device discount. Press the size on the backside of the card related to the SIM size your phone needs. Customer's Account Number *. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. Step 4: You will be prompted to enter your pin. Only eligible consumers may receive ACP discounts. The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. KEEP THIS INFORMATION HANDY. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. . Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. MyAccount is a website which allows you to maintain your broadband internet account. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. If you want to apply for ACP service only, please call 888-294-9465. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. You can also enroll by mail with a paper application. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. enTouch Wireless provides high-speed broadband service to ACP customers. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. Enter your mailbox number (area code and phone number) . For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. They offer a free government smartphone and sim card depending on your qualification. Please be sure all of the above information is accurate before calling. Your Email Address *. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Click the Edit account button by the email address whose password you want to change. Rates do not include taxes & fees, where applicable. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Lifeline program participants are eligible to participate in ACP. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Videos stream at DVD quality (480p). Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Video typically streams in SD (480p). Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Offer not available for existing enTouch Wireless customers. Updated APN Settings For AT&T, Verizon, T-Mobile, Sprint - Technobezz To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. 2021 ENTOUCH, ALL RIGHTS RESERVED. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Lifeline plans and benefits may be maintained without enrolling in the ACP. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Check your phone number's eligibility at T-Mobile's transfer portal. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. The ACP monthly service and device discounts cannot be transferred to another household or individual. Unemployment/Workers' Compensation benefits statement. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Yes! An eligible household is limited to one monthly service discount and a single, one-time device discount. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. More Info about Account Number and Password - Page Plus Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. MyEntouch | Create Account | Index Register Please enter your full account information as shown on your bill. International calling is enabled for direct communications between 2 people; certain numbers (e.g. You can apply your ACP discount to any available enTouch Wireless service plan. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. An eligible household is limited to one monthly service discount and one device discount. You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Promotional offers may be modified or withdrawn at any time. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Ticket Type *. Assurance Wireless has an average consumer rating of 2 stars from 156 reviews. You can also opt out of data. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. *Unlimited data does not mean unreasonable data usage. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. MyEntouch | Create Account | Index ACP is a federal government program operated by the FCC. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Unemployment/Workers' Compensation benefits statement. How to Check My enTouch Wireless Application Status Veterans Administration benefits statement. These Government Programs Could Get You a Free Phone Text messaging and data rates may apply. Roku | Create a Roku account International calling does NOT include text messaging, picture messaging, or video messaging. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Only eligible consumers may enroll. Upgrade Your enTouch Wireless Plan | ACP Benefits For more information about ACP, including plans & eligibility, visit entouchwireless.com/affordable-connectivity-program. The Lifeline benefit . Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. T-Mobile data & APN settings | T-Mobile Support The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. Copyright 2023 enTouch Wireless All Rights Reserved. Access Wireless - Free Government Smartphone + Unlimited Phone Service Method 1: Check your enTouch Wireless application status online The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). There are no fees associated with this change. ENTOUCH Smart Building Solutions. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. CA subscribers on the free combination Non-Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 14 GBs of data. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Our representatives are excited to help with anything. My Account. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Only eligible consumers may enroll. Please refer to enTouch Wireless Terms of Service for more information. B09. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. Company *. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. enTouch Wireless provides high-speed broadband service to ACP customers. Verified customer. Your account number can be found in the top right corner of any bill or by logging into your online account. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Promotional offers may be modified or withdrawn at any time. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Unemployment/Workers' Compensation benefits statement. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. To reset your settings to default, choose your device manufacturer below. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. Give Us A Call! Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. Contact Us | ENTOUCH Smart Building Solutions Complaints for Entouch Wireless - Better Business Bureau If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved.