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StubHub is based in San Francisco. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. and click the Request cash refund button on the appropriate credit. * 21+ (19+ CA-ONT) (18+ NH/WY). StubHub users agree to StubHubs policy on venue health and safety protocols. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Prefer a cash refund instead? Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. pic.twitter.com/onFRrGVh6S. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. StubHub to refund canceled events after pandemic complaints - USA TODAY For most sold out events, Stubhub is a great and easy way to get tickets. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Payouts delayed for events before COVID-19 shutdowns. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. Did you find it helpful? The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Tel: 601.427.4050 Its no longer giving refunds, just coupons. It was a waiting game until March 30. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. StubHub recently stopped offering cash refunds for canceled or postponed events. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. 5. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Unless you want a refund. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. You can also follow WPXI on Facebook and Twitter. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Event Cancellation Protection . [1]You already know that. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. That customer may need to try and exchange those tickets, or attend the rescheduled date. He immediately requested a refund. If these are not available, you will likely get a full refund. Open the SeatGeek app. McMillan has had a StubHub account since 2017. How do I know if my event was impacted or where can I see the event status? No problem. StubHub normally sells almost $5 billion in tickets a year. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. September 14, 2021 - Herring Holds StubHub Accountable Over Failure to Cookie Settings/Do Not Sell My Personal Information. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. c/o National Registered Agents, Inc. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Learn about careers at Cox Media Group. Unfortunately, not all ticket sellers and venues are making it that easy. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Read Customer Service Reviews of stubhub.co.uk - Trustpilot 2023 Cox Media Group. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Some have received refunds, StubHub said, "in jurisdictions where they are required. But, unfortunately, most are canceled for now due to the coronavirus. Required fields are marked *. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. StubHub to Refund Over 75k Customers for Events Canceled During the The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. EIN: 41-0953924. 4. Those will be paid out by the end of May. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. 2. Then theres the question of the legality of the move, beyond any ethical shortcomings. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. Why Is Stub Hub Legal - isalegal Attn: Litigation Department Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Re: StubHub Notice of Dispute By choosing I Accept, you consent to our use of cookies and other tracking technologies. News provided by The Associated Press. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Your email address will not be published. Buy sports, concert and theater tickets on StubHub! I still printed out the notice of dispute. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). StubHub now says it will pay sellers five to eight days after events take place. StubHub agrees to refund payments for canceled events Farley said refunds should be a piece of cake. Marketplace is a division of MPR's 501 (c)(3). STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp Filled out the block for reason. You can apply this coupon toward multiple StubHub events in the same currency. . You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. It was no problem canceling New York City hotels. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Kimmel says, legally, companies cant just change the rules due to COVID-19. ICE Limitations. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. If you don't, we may cancel orders and charge you as provided in our User Agreement. Dial 833-228-5143. Read more about our event cancelation policy. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. All Rights Reserved. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. FORTUNE may receive compensation for some links to products and services on this website. Select the ticket group you'd like to sell. All rights reserved (About Us). StubHub will offer refunds for canceled events but not postponed events. Gametime Guarantee | Gametime If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. The fired Google engineer who thought its A.I. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. What happens when an event is canceled? : StubHub The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Buyer Guarantee | SeatGeek The firm does it on contingency, so you dont pay a fee. All Rights Reserved. Solved: Event cancelled - Seller refunds? - StubHub Community StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Please enter valid email address to continue. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March .